General

Network Accounts

Email

Wireless

FTP Site

Blackboard

Course Evaluations

Wimba

General

• What computer specifications does the School of Nursing recommend?
• What are the requirements to plug into the LSUHSC network?
• I am using McAfee VirusScan. How do I update the virus definition (DAT) files and scan engine?
• How do I update my computer with the latest Microsoft security patches?
• Does LSUHSC have a computer usage policy I must comply with?
• How do I access the library's website?
• I can't open files with .docx or .pptx extensions.

Network Accounts

• What is a network account?
• How do I get a network account?
• How often do I have to change my password?
• What are the criteria for creating a password?
• How do I change an unexpired password?
• How do I change an expired password?
• I have tried resetting my password, but still can't log in - who do I contact?

Email

• How do I access my LSUHSC email account?
• I can't reply to or forward messages in Outlook Web Access.
• My password is about to expire. How do I change it?
• My password has expired and I can't log in. How do I reset it?
• I have tried resetting my password, but still can't log in to my email account - who do I contact?

Wireless

• What are the policy and requirements regarding wireless access?
• How do I configure my Windows XP laptop to access the wireless network at the School of Nursing?
• How do I configure my Windows Vista laptop to access the wireless network at the School of Nursing?
• I was unable to connect to the wireless network after following the configuration instructions. Who do I contact?

FTP Site

• What is the FTP site?
• How do I get to the FTP site?
• What login/password do I use to access the FTP site?
• I cannot log into the FTP site - who do I contact?
• How do I manage FTP files?

Blackboard

• How do I get to the Blackboard site?
• How do I check to see that my browser is properly configured to use Blackboard?
• What is the best version of Java to use for Blackboard?
• What user name/password do I use to access Blackboard?
• I cannot log into Blackboard - who do I contact?
• How do I attach a file to a Blackboard email message?
• Where can I find information on using the "Assignments" tool?
• Where do I go to see my assignment grades?
• Where can I find information on taking a Blackboard quiz/exam?
• What if I have a technical problem during a quiz?
• Where do I go to see my quiz grades?
• How do I use Blackboard to sign up for academic advising appointments?

Course Evaluations

• How do I access the course evaluation program?
• What login/password do I use to access the course evaluation program?
• I cannot log into CoursEval - who do I contact?
• How do I evaluate my courses?
• Where can I get a list of clinical sites and their CoursEval abbreviations?
  

Wimba

• How do I get to the Wimba website?
• How do I install Java?
• How do I configure my computer to access Wimba?
• I'm using Windows Vista to access Wimba. Do I need to do anything special?
• How do I call in to hear the audio portion of a Wimba presentation through a phone line?
• What other Wimba resources are there available?