Frequently Asked Questions for Students
What is a network account?
A network account consists of a user
ID and a password. This information
is required to gain access to various
parts of the LSUHSC network. For example,
your LSUHSC email account and Moodle.
How often do I have to change
You must change your password every
35 days so that your account will
expire. As the expiration date of your
account approaches, you will receive
a message when you log into your email
account alerting you it is time to
What are the criteria for creating
- The passwords must contain:
- One or more upper case letters,
- One or more lower case letters,
- One or more digits, and
- One or more of the following
special characters: @, #, $, _
- Passwords must conform to ALL of the following standards:
- The password must be different
from the previous 14 passwords used.
- The password must be no less
than 8 characters.
- The first character must be a
lower case or an upper case alpha
character (i.e.: a-z, A-Z).
- Passwords must be changed at
least every 35 days, and will remain
valid for 35 days.
- You will be prompted to change
your password 5 days before it is
set to expire (except for web logons
such as Outlook Web Access).
Why does my account get expired?
Your account expires every 35 days. If you don't change your password during that time, your account will expire and you won't be able to use it until you reset your password. Visit the Change Password page to reset your password:
Why does my account get locked out?
Your account gets locked out if you enter in the incorrect password 3 times in a row, either by typing it in incorrectly or if you have a device or setting that tries to connect automatically using an old password. Visit the Change Password page to unlock your account:
How do I change an unexpired password?
If your password is about to expire,
you will receive a message to that effect
when you log into your email account.
View the Email
FAQ area for more information on
email. To change your password:
1. Log into your email and click on
the “Options” button.
2. On the Options page, scroll down
and click “Change Password”.
3. In the pop-up window that appears,
type in “lsumc-master” for Domain,
your user ID for Account, and
fill in the fields for old and new passwords.
How do I change an expired password?
You can reset your password at the
Change Password page:
I have tried resetting my password,
but still can't log in - who do I contact?
If you've reset your password at the Change
Password page and still cannot log
in afterwards, contact Ms. Michele Lowery between the hours
of 8:30am and 4:00pm at NSComputerSupport@lsuhsc.edu
or stop by her office room 309.
For after-hours or weekend help, please
contact the help desk at 504-568-HELP.
How do I change my security questions?
To change the security questions associated with your network account, visit this link: