Frequently Asked Questions for Students

General Information

• What are the computer requirements for the School of Nursing?
• What are the requirements to connect to the LSUHSC network?
• How do I update my computer with the latest Microsoft security patches?
• Does LSUHSC have a computer usage policy I must comply with?
• How do I access the library's website?
• I can't open files with .docx or .pptx extensions.
• How can I download Microsoft Office?
• How do I print from my personal laptop to the Pay-for-Print system?
• How do I print from a LSUHNO SON PC or from the LSUHNO SON Print Release Station?
• What is ransomware?
• How to clear browser cache

Network Accounts

• What is a network account?
• How often do I have to change my password?
• What are the criteria for creating a password?
• Why does my account get expired?
• Why does my account get locked out?
• How do I change an unexpired password?
• How do I change an expired password?
• I have tried resetting my password, but still can't log in - who do I contact?
• How do I change my security questions?

Course Evaluations

• How do I access the course evaluation program?
• What login/password do I use to access the course evaluation program?
• I cannot log into CoursEval - who do I contact?
• How do I evaluate my courses?
• Where can I get a list of clinical sites and their CoursEval abbreviations?

E*Value

• Getting Started with E*Value
• Using MyFolio
• PxDx Quick Start
• PxDx Quick Reference

Email

• How do I access my LSUHSC email account?
• I can't reply to or forward messages in Outlook Web Access.
• My password is about to expire. How do I change it?
• My password has expired and I can't log in. How do I reset it?
• I have tried resetting my password, but still can't log in to my email account - who do I contact?
• How do I get LSUHSC email on my phone or handheld device?
• What are some recommendations for email etiquette?
• How do I add my Emplid #, level, and program to email correspondence?

Microsoft Surface Hub

• What is a Microsoft Surface Hub?
• Where are they located?
• How do you turn them on/off?
• How do you launch an app?
• How do you open a file?
• How do you use the whiteboard?
• How do you save your work?
• How do you connect the laptop that is in the room?
• Is there a keyboard?

Moodle

• What is Moodle?
• How do I get to the Moodle website?
• What username and password do I use to access Moodle?
• I cannot log into Moodle - what do I do?
• My courses aren't listed - who do I contact?
• How do I post to a forum in Moodle?
• What other Moodle help resources are there available?
• Creating File links using LSU Health FileS for files exceeding Moodle file size limit

Scanning

• How to use the document scanner in Room 5A12

Self-Service

• Why am I getting a blank page during login?

Starfish

• How do I log in to Starfish?

Wireless

• What are the policy and requirements regarding wireless access?
• How do I configure my Mac to access the wireless network at the School of Nursing?
• I was unable to connect to the wireless network after following the configuration instructions. Who do I contact?
• How do I connect my iPhone or iPad to the wireless network?

Zoom

• Where can I get more information about Zoom?

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